WARRANTY POLICY
Last updated: January 2026
At DAKOZO we design luggage built for long-lasting performance.
If something happens that should not occur during normal use, we will help you quickly and fairly. Our goal is to ensure you feel supported and confident that your suitcase will stay with you for many years.
If you experience an issue that feels unusual or defective, please contact our team — we always look for a practical and fair solution.
Email: info@8dakozo.com
We offer a lifetime warranty on all DAKOZO suitcases against manufacturing and material defects.
To activate the lifetime warranty, the suitcase must be registered within 30 days of purchase.
If the suitcase is not registered within 30 days, a standard 2-year warranty will apply.
The lifetime warranty applies only to the original owner and begins on the purchase date.
Our warranty covers functional defects during normal use, including:
• Wheels that stop functioning due to a defect
• Handles or telescopic systems that fail
• Zippers that malfunction due to a material or manufacturing defect
• Structural failure of the polycarbonate shell
• Internal components that no longer operate as intended
Repair First, Replacement Second
If a warranty-covered defect occurs, we will always first attempt to repair the suitcase, as this is the most sustainable and effective solution.
If repair is not possible, or if the repair does not restore normal function, we may offer:
• a replacement suitcase, or
• a fair alternative solution, depending on availability.
To remain fair and protect against misuse, the warranty does not cover:
• Scratches, scuffs or cosmetic wear from normal use
• Airline or transport handler damage
• Misuse, inappropriate handling or excessive force
• Impact damage (drops, crushing, improper lifting)
• Modifications or repairs not performed by DAKOZO
• Warranty claims without proof of purchase
• Lost or stolen items
• Normal wear of consumable parts (wheels, zippers, handles) unless proven defective
Airline damage should always be reported directly to the airline, as they are usually insured for such cases.
To submit a warranty request, send an email to info@8dakozo.com including:
Your name and order number
Clear photos or a short video of the issue
A brief description of what happened
We aim to respond within a few working days.
Our warranty applies to suitcases used for normal personal travel.
The warranty may not apply if the product has been used for:
• commercial or industrial purposes
• unreasonable weight loads
• intentional misuse or negligence
Each case is reviewed individually. We always aim to reach a fair and reasonable solution.
If you purchased your suitcase through bol.com, the same warranty applies.
Please contact us directly for warranty support so we can handle your request as efficiently as possible.
If your suitcase is repaired or replaced:
• the original warranty period continues
• the warranty does not reset or extend
• we may limit repeated replacements if misuse is suspected
Our focus is always on offering a balanced and fair outcome.
At DAKOZO, we believe in exceptional customer care.
If you are unsure whether your issue is covered, simply reach out, we really review each request personally and always try to help wherever reasonable.