CUSTOMER SERVICES
CUSTOMER SERVICES
FAQ
FAQ
FAQ
How do I trace my order?
Once your order has left our warehouse you will receive an email with a tracking link from the shipping provider. This link can be used on the shipping partner’s website to see where your order is located.
How do I trace my order?
Once your order has left our warehouse you will receive an email with a tracking link from the shipping provider. This link can be used on the shipping partner’s website to see where your order is located.
How do I trace my order?
Once your order has left our warehouse you will receive an email with a tracking link from the shipping provider. This link can be used on the shipping partner’s website to see where your order is located.
Delivery time
Orders within the Netherlands and Belgium are delivered within 1 business day. Orders to Germany and France are delivered within 2–5 business days. Delivery times for the UK, US, and other international destinations range from 2–5 business days. We recommend keeping an eye on your tracking link for the most accurate delivery updates.
Delivery time
Orders within the Netherlands and Belgium are delivered within 1 business day. Orders to Germany and France are delivered within 2–5 business days. Delivery times for the UK, US, and other international destinations range from 2–5 business days. We recommend keeping an eye on your tracking link for the most accurate delivery updates.
Delivery time
Orders within the Netherlands and Belgium are delivered within 1 business day. Orders to Germany and France are delivered within 2–5 business days. Delivery times for the UK, US, and other international destinations range from 2–5 business days. We recommend keeping an eye on your tracking link for the most accurate delivery updates.
Delivery cost
We always ship free of charge. International shipments outside the EU may be subject to duties or taxes upon arrival, as required by the destination country’s customs authorities. We will fully reimburse these costs. Please send a message with your order details and proof of payment to info@8dakozo.com, and we will refund the full amount. Please note that if you return an item, these charges will be deducted from your refund.
Delivery cost
We always ship free of charge. International shipments outside the EU may be subject to duties or taxes upon arrival, as required by the destination country’s customs authorities. We will fully reimburse these costs. Please send a message with your order details and proof of payment to info@8dakozo.com, and we will refund the full amount. Please note that if you return an item, these charges will be deducted from your refund.
Delivery cost
We always ship free of charge. International shipments outside the EU may be subject to duties or taxes upon arrival, as required by the destination country’s customs authorities. We will fully reimburse these costs. Please send a message with your order details and proof of payment to info@8dakozo.com, and we will refund the full amount. Please note that if you return an item, these charges will be deducted from your refund.
Do you ship worldwide?
Yes, we ship worldwide. However, if you have trouble placing your order online, please reach out to us. We are happy to assist with placing your order manually.
Do you ship worldwide?
Yes, we ship worldwide. However, if you have trouble placing your order online, please reach out to us. We are happy to assist with placing your order manually.
Do you ship worldwide?
Yes, we ship worldwide. However, if you have trouble placing your order online, please reach out to us. We are happy to assist with placing your order manually.
How do I set my TSA lock?
Setup in 6 steps 1. If the number combination isn't 0-0-0, set the number combination to 0-0-0. 2. Remove the zippers from the lock by sliding the button with "TSA007" to the side. 3. Press the small button between the numbers and the zipper with the tip of a pen. This button now remains pressed. 4. Set your own numerical code. Remember it well. 5. Press the button with "TSA007" again until you hear a click. The small button shoots up again. 6. Test the new code by entering your own invented number combination.
How do I set my TSA lock?
Setup in 6 steps 1. If the number combination isn't 0-0-0, set the number combination to 0-0-0. 2. Remove the zippers from the lock by sliding the button with "TSA007" to the side. 3. Press the small button between the numbers and the zipper with the tip of a pen. This button now remains pressed. 4. Set your own numerical code. Remember it well. 5. Press the button with "TSA007" again until you hear a click. The small button shoots up again. 6. Test the new code by entering your own invented number combination.
How do I set my TSA lock?
Setup in 6 steps 1. If the number combination isn't 0-0-0, set the number combination to 0-0-0. 2. Remove the zippers from the lock by sliding the button with "TSA007" to the side. 3. Press the small button between the numbers and the zipper with the tip of a pen. This button now remains pressed. 4. Set your own numerical code. Remember it well. 5. Press the button with "TSA007" again until you hear a click. The small button shoots up again. 6. Test the new code by entering your own invented number combination.
Are the DAKOZO Carry-Ons suitable as hand luggage on an airplane?
Yes, our 20-inch suitcases meet the hand luggage requirements of most airlines. However, we recommend always double-checking with the airline you are flying with, as rules may vary or sometimes be stricter.
Are the DAKOZO Carry-Ons suitable as hand luggage on an airplane?
Yes, our 20-inch suitcases meet the hand luggage requirements of most airlines. However, we recommend always double-checking with the airline you are flying with, as rules may vary or sometimes be stricter.
Are the DAKOZO Carry-Ons suitable as hand luggage on an airplane?
Yes, our 20-inch suitcases meet the hand luggage requirements of most airlines. However, we recommend always double-checking with the airline you are flying with, as rules may vary or sometimes be stricter.
CONTACT OUR SUPPORT TEAM
CONTACT OUR SUPPORT TEAM
CONTACT OUR SUPPORT TEAM
If you have any questions, don’t hesitate to get in touch.
Please note that if you contact our customer service, you will receive a response within one day. If you do not receive a response within that time frame, please ensure that you’ve contacted the correct email address, or send us a message on WhatsApp to make sure the message was delivered. We are happy to assist you.