RETURN POLICY

Returns and Right of Withdrawal

At DAKOZO, quality comes first. If your purchase is not the right fit, you may return it in line with the legal right of withdrawal.

You may

Notify us of your return within 14 days from the day after delivery

Send the product back within 14 days after your notification

Receive your refund within 14 days after we receive your return or proof of shipment

To qualify for a return.

The suitcase must be unused and in the same condition as received.

You may unpack and inspect the product as you would in a physical store.

All original packaging, accessories and tags must be included.

Excessive damage to the product or packaging may result in a reduction in refund value.

If your product arrives damaged, faulty or incorrect, it is fully covered under warranty.

Warranty and replacement shipments are always free of charge.

Return shipping costs are covered by DAKOZO. In some cases, these costs may be deducted from the refund.

Email help@8dakozo.com
Subject line: Return – Order #[your order number]
In your email, include
- Your order number
- Your reason for return
After approval, you will receive
- Return instructions
- A return label
Pack the suitcase securely in the original packaging and send it back as instructed
Once received and approved, your refund will be processed automatically