Returns and Right of Withdrawal

At DAKOZO, quality comes first. If your purchase is not the right fit, you may return it within our 30-day return period.

You may:

• Notify us of your return within 30 days from the day after delivery.
• Send the product back within 14 days after your return notification.
• Receive your refund within 14 days after we receive your return or proof of shipment.

Return Conditions

To qualify for a return:

• The suitcase must be unused and in the same condition as received.
• You may unpack and inspect the product as you would in a physical store.
• All original packaging, accessories and tags must be included.
• Excessive damage to the product or packaging may result in a reduction in the refund value.

Warranty and Damaged Items

If your product arrives damaged, faulty or incorrect, it is fully covered under warranty.

Contact us immediately at help@8dakozo.com with your order number and a clear photo or short video.

Warranty and replacement shipments are always free of charge.

Return Shipping

Return shipping costs are covered by DAKOZO.

How to Return Your Order

1. Email help@8dakozo.com
   Subject line: Return – Order #[your order number]
2. In your email, include both: Order number and Reason for return.
3. After approval, you will receive: Return instructions and a Return label.
4. Pack the suitcase securely in the original packaging and send it back as instructed.
5. Once received and approved, your refund will be processed automatically.