DAKOZO Suitcases | Customer Support

Delivery takes 1–2 business days.

Your Dakozo will leave our warehouse in The Netherlands within 24 hours after your order is placed. You will receive an email with a Track & Trace link from our shipping provider to check for updates and track your order. 

We will always do our best to ensure your Dakozo reaches you as quickly as possible. 

Our warehouse is located in the Netherlands. Estimated delivery times are:

• The Netherlands, Belgium & Germany: 1 business day.
• UK, France, Spain, Sweden & most EU destinations: 2 business days.
• US & other international destinations: 3–4 business days.

We recommend keeping an eye on your tracking link for the most accurate delivery updates.

Via the Track & Trace link. As soon as your package leaves our warehouse in the Netherlands, we will send you an email with the Track & Trace link so you can follow your Dakozo delivery every step of the way.

Yes, we ship worldwide. If you have trouble placing your order online, please reach out to us. We are happy to assist with placing your order manually.

The factory-set code is 0-0-0. Click here to find the instructions for your suitcase lock and to set up your code in 3 simple steps, with images.

Oops... but no worries, it happens.

• No panic, start by trying combinations. A common first try is 001.

• Work through the codes in order if needed (000 → 001 → 002 …). With 1,000 possible combinations, it may be a little boring, but this is often the most effective solution.

If you are travelling, airline staff or airport security is also able to assist as they have a special key to open our TSA locks. 

Still stuck? Just send us a message and we will help you get back on your journey.

Yes our small suitcases meet the hand luggage requirements of almost all airlines, including KLM, Air France, British Airways, and EasyJet. We recommend always double-checking with the airline you are flying with, as rules may vary or sometimes be stricter.

Storage: store your Dakozo in its protective cover to keep it dust free and maintain its colour.

Cleaning: remove dust, dirt or light marks with a soft damp cloth or magic eraser. For tougher spots, a small amount of mild soap can help.

What to avoid: avoid abrasive cleaners, rough sponges, strong chemicals, window cleaners, petroleum based products, or nail polish remover, as these may damage the finish of your suitcase.

Suitcases are made to travel, and over time may develop deeper dents or scratches. Some travellers embrace it, others prefer a cleaner look. Clean marks early or cover them with our cool Dakozo stickers, either way, your suitcase tells your story.

Large Dakozos includes a sturdier protection cover, as check-in luggage often faces tougher journeys than cabin luggage, while the small Dakozo comes with a lighter cover, both are ideal for keeping your suitcase dust free at home.

Suitcases are made to travel, and some marks and scratches are part of the journey. In the travel world, this is called patina. Some travellers love it, others prefer to keep their suitcase looking fresh, so we included covers for you, just in case.

Every Dakozo suitcase is backed by a lifetime warranty for functional damage during normal use. If a component fails or something breaks that should not break, we will take care of it.

The warranty does not cover normal signs of travel such as scratches, dents, cosmetic wear, or patina. Damage caused by misuse, accidents, rough handling, or third parties including airlines is also not covered.

If you experience a warranty issue, we first try to repair or replace the affected component, or the entire suitcase if needed. In most cases, shipping costs are covered too. Simply keep your proof of purchase, such as your receipt or invoice.

Its a type of plastic, but not your average plastic. It is one of the strongest materials used in luxury luggage. Dakozos are made from Makrolon® polycarbonate, top notch German stuff. Lightweight, strong, and built to take a hit. It costs more than many standard alternatives, but quality starts with materials.

It is lightweight, exceptionally strong, and slightly flexible, helping the shell absorb impacts and bounce back instead of cracking.

Cool fact: polycarbonate is also used in SWAT shields and bullet resistant glass. Suddenly that whole “flexes instead of cracks” thing makes a lot more sense, right?

1. Travel stress free and 2.Travel in style.

We built Dakozo using premium materials only, because we simply did not want to cut corners on quality. Strong shells, VERY strong zippers, and excellent wheels mean you can spend less time worrying about your suitcase and more time enjoying the journey.

Your biggest benefit? You will actually enjoy packing, rolling, and travelling with your Dakozo, knowing it is built to last and designed to carry your belongings around the world.

Plus, you are supporting a small independent company that believes in quality, service, and doing things properly.

• Premium materials & components. We use 100% polycarbonate instead of partially or ABS, a cheaper plastic often used by lower quality brands. High quality polycarbonate, strong zippers, and durable components are more expensive than standard alternatives, but they help create a premium suitcase built to last.

• Unique design & custom colours. DAKOZO features complex and patented design and custom developed colour grades, turning your suitcase into more than luggage, a unique travel and fashion piece.

• Built to last longer. Premium luggage is about durability. We designed Dakozo to handle years of travel, helping reduce the cycle of buying and replacing broken suitcases.

• Lifetime warranty & service. Premium is not just about the product itself. Our customer service team is always ready to support our clients personally, no chat bots promise!

• Attention to detail. Matching handle heights, carefully selected finishes, colour development, smooth wheels, premium feel - the small details matter.